Privacy Policy

Effective Date: May 11, 2026

Pextra Cloud Services Inc (“Pextra,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information we collect through our websites, customer portals, hosting control panels, support systems, billing platforms, and related services (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, process, retain, secure, and protect information from visitors, customers, account holders, and users of our web hosting services.

This Policy applies to all users worldwide unless otherwise specified by applicable law. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. INFORMATION WE COLLECT

We collect information directly from you, automatically through your use of the Services, and from third parties.

A. Personal and Account Information You Provide

Full name and contact details (email address, phone number, mailing address)
Account credentials and profile information
Business or professional information (company name, website details, industry)
Payment and financial information (credit card details, billing address, transaction history)
Government-issued identification or identity verification documents (where required for compliance or high-risk accounts)
Tax documentation (e.g., W-9, W-8BEN, or equivalent)
Electronic signatures and consent records
Communication content (support tickets, chat messages, emails, phone recordings where applicable)
Any other information you voluntarily submit

B. Hosting and Service-Related Data

Domain names, DNS records, and website configuration details
Hosting account usage data, resource consumption, and server logs
Content you upload or store on our servers (website files, databases, emails, backups)
Visitor logs and analytics data from hosted websites (when enabled)

C. Automatically Collected Information

When you visit our websites, access control panels, or use our hosting services, we and our service providers automatically collect:

IP address and geolocation data (country, city level)
Device identifiers, browser type/version, operating system
Referring URLs, pages viewed, clickstream data, and session activity
Hosting server logs, access attempts, and error logs
Cookie identifiers, pixel tags, and similar tracking technologies
Analytics and performance metrics

D. Other Sources

We may receive information from third-party partners, payment processors, domain registrars, background check providers (where applicable), advertising networks, and public databases, where lawful.

2. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, pixels, local storage, and similar technologies to:

Enable essential hosting functionality and security features
Authenticate users and maintain secure sessions
Personalize your dashboard and hosting experience
Analyze traffic, usage patterns, performance, and security threats
Detect and prevent fraud, abuse, and unauthorized access
Deliver and measure advertising effectiveness (where applicable)

Types of Cookies:

Essential Cookies: Required for the Services to function (e.g., login, hosting control panel access).
Functional Cookies: Remember preferences and settings.
Analytics Cookies: Help us understand usage (e.g., Google Analytics, Microsoft Clarity).
Advertising Cookies: Track interests for targeted advertising.

We work with third-party providers including Google Analytics, Meta Platforms, Microsoft Clarity, Cloudflare, and other analytics, security, and advertising services. You can manage cookie preferences through your browser settings or our cookie consent banner (where available). Disabling essential cookies may prevent you from using the Services. We honor “Do Not Track” (DNT) signals where required by applicable law.

3. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

Providing, maintaining, securing, and improving our web hosting and related Services
Processing subscriptions, payments, renewals, and billing
Managing your hosting accounts, domains, websites, and backups
Verifying identities, preventing fraud, and ensuring platform security
Responding to support requests and delivering customer service
Communicating important updates, service notices, and (with consent where required) marketing materials
Conducting internal analytics, research, security monitoring, and product development
Enforcing our Terms of Service, Acceptable Use Policy, and other policies
Complying with legal, regulatory, and tax obligations
Protecting the rights, property, and safety of Pextra, our users, and the public

4. LEGAL BASIS FOR PROCESSING (WHERE APPLICABLE)

Depending on your location, we rely on:

Your consent (which you may withdraw at any time)
Performance of a contract with you
Compliance with legal or regulatory obligations
Legitimate business interests (e.g., fraud prevention, service improvement, security, billing)
Protection of vital interests or public interest (where relevant)

We may share your information with:

Service providers and vendors (cloud infrastructure, payment processing, security, analytics, backup, domain registration, customer support)
Professional advisors (legal, accounting, tax, compliance)
Affiliates and subsidiaries within the Pextra group
Government authorities, regulators, courts, or law enforcement when required by law or to protect rights and safety
Potential acquirers or successors in the event of a merger, acquisition, reorganization, or asset sale

We do not sell personal information for monetary compensation. Any sharing for advertising or analytics is subject to applicable opt-out rights and contractual restrictions.

6. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. This includes a minimum retention period of one (1) year, with longer periods for:

Tax, accounting, billing, and regulatory records (often 7+ years)
Fraud prevention, security investigations, and abuse records
Contractual obligations and legal dispute resolution
Hosting account and compliance records

After account termination, we may retain de-identified or aggregated data indefinitely and certain records as required or permitted by law. We may also retain backups and server logs for security and recovery purposes. Upon request, we will delete or anonymize information where feasible, subject to legal and legitimate business exceptions.

7. DATA SECURITY

We implement and maintain commercially reasonable administrative, technical, physical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. These include encryption, access controls, firewalls, regular security assessments, and employee training.

No system is completely secure. You acknowledge the inherent risks of transmitting and storing data over the internet and using hosting services. In the event of a data breach that poses a significant risk to you, we will notify you and relevant authorities as required by applicable law.

8. MONITORING AND LOGGING

By using our Services, you expressly acknowledge and consent to our monitoring and logging of:

Account activity, login attempts, and server access
Resource usage, traffic patterns, and security events
Support communications and control panel interactions
Content and files for abuse detection, malware scanning, and compliance with our Acceptable Use Policy

All monitoring complies with applicable laws.

9. THIRD-PARTY SERVICES AND LINKS

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their policies.

10. CHILDREN’S PRIVACY

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected data from a child without parental consent, we will delete it promptly.

11. YOUR PRIVACY RIGHTS

Depending on your jurisdiction and subject to legal limitations and verification, you may have rights to:

Access, correct, or delete your personal information
Restrict or object to certain processing
Receive your data in a portable format
Withdraw consent (where applicable)
Opt out of marketing communications

To exercise these rights, contact us at [email protected]. We will respond within the time required by law and may request identity verification.

12. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

California residents have additional rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. Submit verifiable requests via the contact information below. We will not discriminate against you for exercising these rights.

13. INTERNATIONAL USERS AND DATA TRANSFERS

Our Services are primarily operated and hosted in the United States. By using the Services, you consent to the transfer, processing, and storage of your information in the United States and other jurisdictions where our service providers operate. We implement appropriate safeguards (such as Standard Contractual Clauses) for international transfers where required.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The revised version will be posted with an updated Effective Date. Your continued use of the Services after changes constitutes acceptance of the updated Policy.

15. CONTACT US

Pextra Cloud Services Inc
Website: https://pextra.site
Privacy Inquiries: [email protected]

By using the Services, you confirm that you have read, understood, and agree to this Privacy Policy.